Terms of Service

1. About Alera

Alera Consulting Services Pvt. Ltd. provides digital transformation and technology services, including ERPNext implementation, Vtiger CRM solutions, AI and automation solutions, WhatsApp bot development, mobile application development, web application development, e-commerce solutions, and IT and digital consulting.

Alera Consulting Services Pvt. Ltd.
Plot No. 97, Friends Housing Society,
Narendra Nagar, Nagpur, Maharashtra – 440015, India.

Email: info@alera.in
Phone: +91 97666 16244

2. Use of the Website

You agree to use the Website only for lawful purposes and in a manner that does not:

• Infringe the rights of, or restrict or inhibit the use and enjoyment of the Website by, any third party
• Attempt to gain unauthorized access to the Website, its servers, or any connected systems
• Introduce viruses, malware, or other harmful code
• Scrape, harvest, or collect information from the Website through automated means without our consent
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity

We reserve the right to restrict or terminate access to the Website for anyone who violates these Terms.

3. Website Content

All content on the Website, including text, graphics, logos, images, icons, and software, is the property of Alera or its licensors and is protected by applicable intellectual property laws, unless otherwise stated.

You may view and use Website content for your own personal or internal business evaluation of our services. You may not reproduce, distribute, modify, or create derivative works from Website content for commercial purposes without our prior written consent.

Information published on the Website, including service descriptions, pricing references, and blog content, is provided for general informational purposes and does not constitute a binding offer, professional advice, or a guarantee of specific results.

4. Engagement of Services

Submitting an enquiry through the Website, or contacting us by phone, email, or WhatsApp, does not by itself create a binding service agreement between you and Alera.

Any project, implementation, or ongoing engagement (for example, ERPNext implementation, Vtiger CRM customization, application development, or consulting) is governed by a separate, mutually agreed proposal, statement of work, service agreement, or contract between Alera and the client, which sets out the specific scope, deliverables, fees, timelines, and terms applicable to that engagement. Where any term in a signed client agreement conflicts with these Terms, the signed agreement takes precedence for that engagement.

5. Fees and Payment

Fees for services are quoted and agreed separately for each engagement and are not fixed by anything published on the Website. Published figures such as illustrative cost ranges or third-party pricing comparisons on our blog are for general guidance only and are not a quote for your specific project.

Payment terms, invoicing schedules, and any late-payment terms are set out in the applicable proposal or service agreement for each engagement.

6. Intellectual Property in Delivered Work

Ownership of custom deliverables (such as custom code, configurations, or designs built specifically for a client) is set out in the applicable service agreement for that engagement. Unless otherwise agreed in writing, Alera retains ownership of its own pre-existing tools, frameworks, methodologies, and general know-how used to deliver the work, and grants the client a licence to use the delivered work for its intended business purpose.

Third-party platforms we implement or integrate with, including ERPNext (Frappe Technologies), Vtiger CRM, and other software, remain subject to their own respective licences and terms.

7. Confidentiality

In the course of a client engagement, both parties may share confidential business information. Alera treats client business data, credentials, and project information shared during an engagement as confidential, and expects the same treatment of any confidential information we share. Confidentiality obligations for a specific engagement are set out in the applicable service agreement or a separate non-disclosure agreement where one is signed.

8. Disclaimers

The Website and its content are provided on an "as is" and "as available" basis. While we take reasonable care to keep information on the Website accurate and up to date, we do not warrant that the Website will be uninterrupted, error-free, or that all content (including third-party pricing figures referenced in blog content) will remain current at all times.

Nothing on the Website constitutes a guarantee of specific business outcomes, cost savings, or results from any service, project, or implementation. Actual outcomes depend on factors specific to each client's business, data, and requirements, and are addressed, where applicable, in the terms of the relevant service agreement.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Alera shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of the Website or reliance on its content. For services delivered under a separate service agreement, liability is governed by the limitation of liability terms set out in that agreement.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable Indian law.

10. Third-Party Links and Services

The Website may reference or link to third-party platforms, tools, or websites (for example, ERPNext, Vtiger CRM, Google Maps, or payment gateways). Alera is not responsible for the content, accuracy, security, or practices of third-party websites or services, and your use of them is subject to their own respective terms.

11. Communications

By submitting an enquiry through the Website or providing your contact details, you consent to being contacted by Alera via email, phone, or WhatsApp regarding your enquiry or the services you have requested, in accordance with our Privacy Policy.

12. Termination

We may suspend or restrict your access to the Website at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, the Website, or Alera. Termination of an active service engagement is governed by the terms of the applicable service agreement.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts at Nagpur, Maharashtra, India, unless a signed service agreement for a specific engagement specifies a different dispute-resolution mechanism.

14. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements. Any updated version will be published on this page with a revised effective date. Continued use of the Website after changes are posted constitutes acceptance of the updated Terms.

15. Contact Us

If you have questions about these Terms, please contact us: